Return & Refund Policy
At Neelkanth Pharmacy India Pvt. Ltd., we stand firmly behind the authentic quality and potency of our Ayurvedic healthcare products.
Because our products are consumable health formulations, strict hygiene and safety standards apply. We offer a transparent, customer-first replacement and refund policy for damaged, defective, or incorrect shipments.
Conditions for Replacement
You are eligible for an immediate, hassle-free replacement under the following conditions:
- Transit Damage: The product bottle, seal, or packaging was broken or damaged during delivery.
- Incorrect Item: You received a different product or quantity than what was ordered on your invoice.
- Manufacturing Defect: The product exhibits any packaging seal anomaly upon initial unboxing.
Reporting Window (Within 48 Hours)
To initiate a replacement request, please notify our customer support team within 48 hours of parcel delivery.
Please share your Order ID along with clear photographs/video of the outer packaging and damaged product via WhatsApp or email to +91 70895 70896 / info@neelkanthpharmacy.com.
Non-Returnable Items (Hygiene Standards)
In accordance with Drug Controller and AYUSH safety regulations, products that have been opened, unsealed, partially consumed, or stored improperly after successful delivery cannot be returned or refunded for consumer safety reasons.
Refund Processing Timelines
In scenarios where a replacement item is out of stock or an approved refund is requested:
- Prepaid Orders (UPI/Cards/Net Banking): Refund is credited directly to the original payment source within 5 to 7 business days following inspection approval.
- COD Orders: Refund will be transferred via NEFT/UPI bank transfer to your provided account details.
Order Cancellation Policy
You may cancel an order free of charge at any time before the parcel is dispatched from our facility by contacting our helpline at +91 70895 70896. Once an order is dispatched and handed to the courier partner, standard return/replacement guidelines apply.